Have questions about Tendenci's monthly pricing plans? We've got answers! Here are the top pricing FAQ's to help you understand your monthly cost when you sign-up for Tendenci's Managed Hosting Serivces and leave your website hosting in our experienced cloud service team's hands. Our company has over 14 years of experience providing nonprofits and associations with their website hosting services, including managing backups, security updates, performance monitoring, and all the important things a website needs to run smoothly.
How Do I Know What Pricing Plan I Need?
We offer flexible ways for your website to grow as your organization's online community grows.
Tendenci pricing levels are based on the functionality your website will need (such as processing payments or memberships). These advanced features require additional set up and are more taxing on our servers - so they require more cost. In addition to our 3 main monthly packages, we offer scalable add-on options for larger associations who need higher performance or larger storage. If your organization doesn't need these features, we don't want you to have to pay for them.
We are confident that each pricing level increase includes additional features that will provide value to your organization!
Why Does Tendenci Community Hosting Cost More than My WordPress/Blog Hosting?
Tendenci is more than just a blog platform that's just designed for publishing content like your news and articles. Tendenci uses PostgreSQL to track and report on your members and site visitors engagement with your site plus our software manages complex transactions like credit card payment processing and membership applications and renewals.
All of these extra features require more Cloud resources like bandwidth, processors, and database storage. Additionally, our managed hosting services provide your Association with 24/7 Peace of Mind by making sure your site is secure, your data is backed-up, and your Staff has someone they can reach out to for help when they need it.
Features Included with Tendenci Community Hosting
| On-Demand Cloud Hosting with Flexible Storage and Performance Boosters | Free Email Support Tickets | Dedicated IT Support Team |
| Receive Custom Plugins and Feature Add-Ons tailored specifically for the Tendenci Community | Automatic Security Updates with 24/7 Proactive Monitoring | Open Source Software with Tendenci or WordPress Export options |
| Fully managed software as a service, eliminating headaches for your staff | Flexible, month to month pricing with no contract |
Automatic Nightly backups and restores |
| Use your organization's custom domain URL | Automatic Weekly Software Updates |
Multiple Language Translation Support |
Tendenci Community is Secure, Maintained, Stable - And Your Content and Users Are Still 100% Owned By You
See for yourself how our solution differs from other web hosting providers
One Relationship to manage when you use our services, and we don’t leave you out there alone on the web to fend for yourself.
We Offer:
Back-ups - look for hosting providers that will automate this (and it will cost a little more) but otherwise, you need to look for ways to remember/automate backing up your data daily on your own
DNS Management - we’ll walk you through setting up your DNS servers and we’ll {what else is DNS mgmt include}
Phone Support - our premiere support clients have phone access to our technical support team (during business hours 5 days a week).
Phone support packages can be purchased in 4-hour bundles at {link to purchase} for anyone who would like Tendenci phone support (this includes self-hosted clients, however we may be limited in our ability to help self hosted clients if you’re unable to provide full access to passwords/account logins.)
24/7 Email and Forum Support - our hosting services come with unlimited ticketing requests via email and access to our Tendenci Support Desk forums built on Zendesk’s state of the art Help Desk software.
Security - our services include 24/7 security monitoring. We also maintain the ongoing updates and patches to your platform that keeps your website and your data safe.
Performance Monitoring - We monitor the vital systems that keep your website online and running smoothly. When your YouTube video goes viral, you can be rest assured your website won’t go down from the flood of new site visitors.
** Tendenci’s hosting environment provides instant scalability with our State-of-the-Art Cloud Hosting Environment! **
We Also Provide Open Source Managed Hosting Service and Support
When you host with us, your Tendenci website is still 100% owned by you, and we recommend our solution for Associations who don’t have the IT staff required to maintain a website full time.
If you’re hosting with another provider and would like our team to provide the maintenance and support for your Tendenci website, contact us for a quote. If you are a developer or agency looking for a Tendenci hosting provider to manage your clients', contact us and check out our partner and developer programs that generate recurring revenue for your business.
Hosting Performance Definitions:
- What is Tendenci Community Cloud Hosting?
Tendenci sites are hosted on our state of the art cloud application platform which utilizes the Internet to connect with servers and hardware that are managed inside Data Centers around the world. We monitor your website's performance, maintain nightly back-ups, and install important security patches and software updates that are required to keep your website and database in tip-top shape.
We understand that most nonprofits and associations have higher requirements from their website hosting providers due to lack of resources and staff. Read our Tendenci Community Hosting guide to learn more about our managed hosting services for associations and nonprofits looking for hosting for their Open Source Tendenci Websites.
- What is a Site Booster?
Site boosters increase the performance (speed) of all the processes being run by your website to share data between your website, your site's database, and your site visitors. Having more site boosters means more processes (like loading pages, uploading photos, and exporting members) can be run simultaneously without slowing down your site.
The more visitors or members or admins you have accessing the site at the same time, the more processes you'll have running on your site. We can quickly scale your site's performance by adding more boosters automatically when your site starts to reach performance limits. When your association grows and is handling more traffic and users, then you can also expect to require additional site boosters for your site. We do our best to tailor our Tendenci packages to determine on average what a site like yours will need. Additional Site Boosters beyond your package cost $70 per month.
- What is Data Storage?
Data Storage is the size of the files that make up your site. Tendenci is designed to manage large amounts of photos, images, and files. Our hosted client websites range anywhere from 1GB to over 40GB as they add content and grow their communities online.
The standard limit of 20GB is enough for all but our largest sites. You might need more data storage if you are using your site to hold large files such as long videos.
- What are Database Backups?
We run a script once a day that creates a backup of your Tendenci website. This backup includes membership and payment information, content text, and settings. We have access to these backups for the last 7 days. We cannot restore backups beyond that time frame.
What Happens if I Exceed the Maximum Allowed Memberships or Data Usage for my Specific Plan?
Tendenci pricing is flexible with month-to-month charges to enable your site to experience peaks in traffic without downtime while also providing you with the most affordable managed hosting pricing possible. If you exceed one or more of the maximum plan limits in one month, you will be automatically billed for the plan package within those limits.
Will I be Charged Automatically for My Plan?
Yes, you will be charged automatically every month for monthly services. As long as your credit card is current and valid, you don't need to act in order for your plan to renew. If your credit card is near its expiration date, you'll get an email reminding you to update it.
What Payment Methods Can I use to Pay for my Tendenci Community Service?
You can pay for your Tendenci site with any major credit card.
Can I Pay for My Tendenci Service on an Annual Basis?
You can pay for your site a year in advance if you believe your site usage will remain stable. Your credit card will automatically be charged the additional amount for any months when your site exceeds your monthly plan maximums.
How Do I Change my Billing/Payment Information?
You can update your payment information at any time via our recurring payment dashboard.
What Happens of I Exceed 5,000 Members and 4 Site Boosters in a Month?
If your website needs exceed the Tendenci Community Platform, you can upgrade to the Tendenci Enterprise edition which provides more bandwidth and support.
Can I Cancel my Subscription?
Yes, you can cancel both monthly and annual plans at any time. Refunds are not provided for the unused portion of your plan. To cancel your Tendenci Community plan, please email us at support@tendenci.com.
How Do I Ask a Pricing or Billing Question?
If you can't find the information you need in this FAQ, then please submit a Tendenci Community contact form to send us your questions.
What Happens to My Website when I Cancel My Subscription?
You can request an export of your website's database and files within 7 business days of cancelling your subscription. We recommend you submit your request the export prior to/at the same time that you cancel. Once our payment system has confirmed cancellation of payment, then your site will be deactivated and your site will no longer be accessible to you or site users.
Typically, we do not delete a site until after 60 days of deactivation, however we cannot guarantee this and your site's content may be deleted shortly after deactivation. This is why it's important to request an export as soon as you decide to cancel. We are not responsible for the loss of data or content on your site once the export has been delivered. We cannot guarantee
If you wish to activate your site after we have deactivated it, you can contact support@tendenci.com for assistance. You will need to have a credit card to reactivate your site.
How Does Tech Support Work?
Tendenci Community Cloud Hosting packages include email and forum support services provided by Schipul Technologies. Visit the Schipul Support Desk: http://support.schipul.com.
We also offer premium support packages at additional monthly costs for clients who desire more hands-on help, including phone support and outside business hours access. If you're interested in upgrading your support package, contact us for a quote.
Who Can I Contact if I Have Additional Questions?
If you have any questions regarding the Tendenci Community free site policy, or feel that you are receiving email notifications in error, please contact us.
What if My Question Wasn't Answered Here?
Just send us your question and we'll get you an answer right away!
