We are making it easier for you to manage your account with Tendenci!

• View your invoices
• See payment history
• Update your billing information

Follow these steps to get started.

Step by Step Instructions on Setting up Your Recurring Payment Information

1. Log in to www.YOURWEBSITE.com/rp

If this is your first time to login or you have forgotten your password, then you will need to reset your password. Below the login is a link to "Click here to reset your password". 

After you have changed your password, you will be asked to log in again. Use the username from the email and the password you just created to log in. 

Didn't receive credentials? Email our support team for help getting set up with your account payment profile. 

2. When you log in, you will see your Recurring Payment dashboard. Verify that this information is correct.

The "Overview" tab will be selected.

Under Recurring Billing Settings you will see details about your account.

If any of this looks incorrect, please call us at (281) 497-6567.

3. Once you have verified the Recurring Billing Settings, click the blue button "Add Payment Method" 

A box will pop up for you to enter your Credit Card details.

** Please note: Your credit card information is NOT stored on our website. The information is protected by and accessed through Stripe.

The Billing Address associated with the card will be pulled from your User profile. If you receive an error after clicking Add Card, you may have missing or incorrect information in your User profile.

To Change Your Contact Info

When you are logged in to your account, you will see the full name and email address that we have designated as the accounting contact for your account. Click the name of the profile to see the full contact info associated with this account and make any changes to this user profile if needed.

View Transactions, Invoices, and Receipts

Once you have this payment set up, you can log back into your account and make changes to your contact information and billing details as needed.

You can review Invoices and Transaction History by clicking the different tabs.

The Transaction History main view displays a list of every payment that we have processed through your credit card. You can see the date of the transaction, the invoice number with a link to the full invoice, the total amount processed, the results of the transaction attempt (Success, Failed), and a reason for failure, plus view and print receipts of the payment transactions. 

24-Hour Hassle-Free Access

The new online payment portal gives you 24-hour access to all of your invoices and receipts. You'll also receive email notifications of pending transactions and a receipt when your payment has been processed.  

We appreciate you as a Tendenci client and want to make our systems as easy to use as possible. If you need any assistance with recurring payment setup, please contact our accounting department directly with any questions by calling (281) 497-6567.